Customer Service L3 Apprenticeship
Calderdale College
Calderdale College, Francis Street, Halifax, West Yorkshire, HX1 3UZ
Available start dates
Available start dates
Course Summary
The Level 3 Customer Service Specialist apprenticeship is designed for learners in customer service roles such as:
•Customer Service Specialist
•Customer Service Team Leader
•Customer Service Executive
The apprentices’ journey begins with a period of learning, development and continuous assessment which covers the full range of knowledge, skills and behaviours required within the customer service environment.
Course Details
How will it be delivered and assessed?
Through assessor guidance and the completion of a portfolio of evidence.
Entry requirements
Apprentices without English or Maths at Level 2 must achieve this prior to the end point assessment process.
Your next steps...
The customer service specialist role may be a gateway to progression into a higher level leadership and management role, or a level 4 administrator apprenticeship
For more courses like this, check our courses page.