Career Suggestion

Tour manager

Tour managers manage the travel arrangements of holidaymakers and business clients to make sure their trips run smoothly.

Average salary (a year)

£ to £ (starter to experienced)

Typical hours (a week)

28.0 to 30.0 seasonal

You could work

on call as customers demand

You can get into this job through:

  • a university course
  • a college course
  • an apprenticeship
  • working towards this role
  • applying directly

University

You could do a foundation degree, higher national diploma or degree in a subject like travel and tourism management, although this isn't essential.

Entry requirements

You'll usually need:

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College

You could take a college course in a related subject like tourism management. This would give you some of the skills and knowledge needed for this role.

Entry requirements

You'll usually need:

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Apprenticeship

You may be able to get into this job by applying to do a Travel Consultant Level 3 Advanced Apprenticeship.

Entry requirements

You'll usually need:

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Work

You could move into this job after getting experience in a related role like a travel agent, tour guide or tour rep.

Direct Application

You can apply for jobs directly if you have:

  • experience of working with people
  • a friendly and approachable manner
  • an interest in the culture, geography and history of the locations covered by the tour
  • a good working knowledge of foreign languages if touring overseas
  • experience of working overseas if the job you're applying for is based abroad

Employers will look for a good general standard of education, with GCSEs at grades 9 to 4 (A* to C), particularly in maths and English.

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Professional and Industry Bodies

You could join the Institute of Travel & Tourism , which offers industry training courses, news and networking opportunities to members.

Further Information

You can find more information on careers in the travel industry from the Institute of Travel & Tourism and Take Off in Travel .

Skills and knowledge

You'll need:

  • customer service skills
  • to be flexible and open to change
  • patience and the ability to remain calm in stressful situations
  • excellent verbal communication skills
  • the ability to work well with others
  • the ability to accept criticism and work well under pressure
  • sensitivity and understanding
  • the ability to think clearly using logic and reasoning
  • to be able to use a computer and the main software packages competently

Day-to-day tasks

As a tour manager, you could:

  • meet and greet people
  • explain travel arrangements and give details of stopover points
  • make sure accommodation, meals and services are satisfactory
  • help with passport and immigration issues
  • give talks about places of interest or find local tourist guides to do them
  • promote and sell trips
  • advise on sights, local restaurants and shops at each destination
  • record issues that may require follow-up after the tour
  • give advice, solve problems and deal with emergencies like loss of passports or money, illness or difficulties with accommodation

Working environment

You could work in a hotel or in holiday accomodation.

Your working environment may be crowded, outdoors some of the time and you may spend nights away from home.

You may need to wear a uniform.

With experience, you could:

  • work freelance
  • become a tour operations manager
  • specialise in particular types of tour like food and drink breaks, adventure holidays or business travel
  • set up your own tour business