Civil enforcement officer

You can get into this job by applying directly.

Direct Application

There are no set qualifications to become a civil enforcement officer.

Experience of working in a customer service role is highly valued and could help you get into this job.

Once you start work, your employer will provide training. This will cover subjects like:

• parking enforcement policy
• traffic regulations
• evidence collection
• permits, waivers and exemptions

More Information

Career Tips

Some civil enforcement jobs can include environmental reporting, like littering or fly tipping.

Further Information

You can find out more about working as a civil enforcement officer from the British Parking Association.

Skills and knowledge

You'll need:

• to be thorough and pay attention to detail
• the ability to understand people’s reactions
• excellent verbal communication skills
• the ability to work on your own
• patience and the ability to remain calm in stressful situations
• knowledge of public safety and security
• the ability to accept criticism and work well under pressure
• legal knowledge including court procedures and government regulations
• to be able to carry out basic tasks on a computer or hand-held device

Restrictions and Requirements

You'll need to:

You may need a driving licence for some jobs.

Day-to-day tasks

As a civil enforcement officer, you'll:

• patrol streets and car parks and check parking tickets
• advise the public on local parking rules and facilities
• take details and pictures of incorrectly parked vehicles and issue Penalty Charge Notices (PCNs)
• report faults with parking meters and damage to road signs
• attend court or a tribunal if a parking ticket is being disputed
• work with police community support officers and the police to report crimes or anti-social behaviour

Working environment

You could work at a car park or on the streets.

Your working environment may be outdoors in all weathers and physically and emotionally demanding.

You may need to wear a uniform.

With experience and further training you could become a:

• senior enforcement officer
• team supervisor
• parking manager