Apprenticeship - Administration Assistant Apprenticeship

The Administration Assistant Apprenticeship is designed for people who are new to office or business administration, or who are already working in an admin role and want to build their skills and confidence.

This course develops practical, real-world skills that are used in offices across many sectors. Learners gain experience in communication, organisation, problem solving, and professional behaviour while working in a real job role.

Learning is workplace based, supported by blended learning, which may include online sessions, one-to-one support, and guided learning activities. Alongside technical admin skills, learners also build confidence, time-management, teamwork, and professional communication skills that support long-term career progression.

Learners will develop knowledge and skills in areas such as:

Business administration systems and processes

Professional communication (written, verbal, and digital)

Time management and organisation skills

Customer service and stakeholder support

Using IT systems and digital tools in the workplace

Managing information and documents securely

Working effectively as part of a team

Personal development and workplace behaviours

All learning is linked directly to the learner’s job role.

Assessment is ongoing and practical, including:

Workplace evidence and observations

Completed tasks and activities

Professional discussions

Reflective accounts

An end-point assessment to confirm overall competence

The apprentice must normally be age 16 to 24 at the start of their apprenticeship.

Be willing to complete the required off the job training within paid working hours

Employment in a role that supports training, learning, or staff development

Employer support to complete the apprenticeship

English and Maths at Level 1 or GCSE Grade 3

Initial skills assessments may also be required.

On successful completion, learners may progress to:

Level 3 Business Administrator Apprenticeship

Other business, customer service, or management qualifications

Enhanced responsibility or progression within their organisation