Business - Part-time Level 3 Diploma for Customer Service Specialists

Heart of Yorkshire Education Group

Margaret Street, Wakefield, West Yorkshire, WF1 2DH

Not Set

Level 3

Available start dates

Sunday, 01 September 2024

The course has a flexible start date.

Wakefield College

15 Month(s)

Part time

Daytime/working hours

These fees relate to 2022/2023 TBC for 15 months. Additional costs will be incurred where students exceed the 15 months duration. If you have not already achieved a full level 3 (or above) qualification, there may be funding available to cover the cost of your training. Funding may also be available to employers wishing to upskill their workforce through this qualification. Contact Business Development for more information on businessdevelopment@wakefield.ac.uk or 01924 789761. If you are aged over 19 and have achieved a full level 3 qualification, or are aged over 24 you may be eligible for an Advanced Learner Loan from the government to cover your tuition fees. For more detailed information on individual financial support please contact the Financial Support Team on 01924 789304.

Course Summary

This course is ideal for those who would like to work in a Customer Service focused environment or for anyone already working in the sector. This qualification can equip learners with the skills to enable them to further their career in the roles of team leader, assistant office manager or supervisory role in the Customer Service sector. The programme will be tailored to suit your job role and working methods and will highlight areas for development.

Course Details

You will study the City & Guilds Level 3 Diploma for Customer Service Specialists qualification. The qualification covers a range of topics through 8 mandatory units and 1 optional unit.

Mandatory units:

• Developing self

• Customer service legislation, regulation, policies and procedures

• Effective team working

• Brand, image and reputation

• Business knowledge and understanding in a customer service environment

• Specialist customer service knowledge and skills

• Handling and resolving complex customer service issues

• Improvement to customer service delivery

Optional units:

• Team leading

• Retail operations

• Planning and implementation of a sales campaign(s)

• Marketing management

• Use of social media in own organisation

• Project management

• Coaching and mentoring*

*This unit is achieved through completion of an online multiple-choice test under exam conditions.

How will it be delivered and assessed?

Assessments will take place both in the workplace and at College, using an online e-portfolio. You will produce assignments, gather product evidence for your portfolio, be observed by your assessor in the workplace, and complete an online multiple choice test under exam conditions.

Entry requirements

Workplace delivery. You should be working in a role that corresponds with the study program and have sufficient customer interaction in your role.

Your next steps...

Further Study: Completion of the Diploma in Customer Service Level 3 may allow students to progress to a related programme at level 4, including Foundation Degrees.

Career Opportunities: This programme will support career progression in a wide range of customer service roles.

Additional information

https://courses.wakefield.ac.uk/PSWebEnrolment/webenrolment.aspx?page=~/webcontrols/coursedisplay.ascx&CourseInformationID=4581

To book please visit: https://www.wakefield.ac.uk/study-with-us/how-to-apply

For more courses like this, check our courses page.